Success Stories

More Success Stories

Job Title: Intake Coordinator

Reports To: CEO,The Canyon
Supervisory Responsibilities: None

SUMMARY

The Intake Coordinator develops and maintains relationships with critical referral sources and actively seeks new admissions.

The Intake Coordinator performs the intake screening, assessment, referral and admission activities into the program. The Intake Coordinator sets the tone and example of compassion, empathy, efficiency and a sense of urgency for potential admissions. The Intake Coordinator performs the admission paperwork and provides initial contact with referral sources and potential patients. The Intake Coordinator is on-call for qualified calls from our National Call Center or professional relationships. The Intake Coordinator maintains relationships with referral sources and actively seeks new admissions.

ADMISSIONS RESPONSIBILITIES

• Available for the 24-hour delivery of intake inquiries and admissions for The Canyon.
• Directly manages intakes and communicates with staff and patients to assure the effective completion of the admission process.
• Takes action promptly when necessary to maintain quality of intakes.
• Takes action necessary to assure intake needs of patients can be met.
• Monitors environment of patient care. Assures safety and therapeutic effectiveness in the intake process.  Makes direct observations of wait areas and times. Takes action when necessary to maintain effectiveness.
• Collaborates with the Director of Operations for the accurate collection of patient co-pays, deductibles and all other out-of-pocket, cash collections (i.e. full self-pay payment plans), at the time of admission
• Effectively negotiates Financial Agreements for patients and families that is mutually beneficial to both the patient and family and the organization.  Works within parameters provided by the CEO and Director of Operations.  .

CRITICAL THINKING AND COMMUNICATION

• Effectively uses formal and informal opportunities to collaborate with clinical staff and the Call Center.
• Exchanges information with the National Call Center Director (and CEO as needed) regarding the day-to-day intake inquiries.
• Written and verbal communication skills are clear and concise. Demonstrates a broad base of knowledge in psychiatric and addiction treatment
• Analyzes complex situations and develops sound and effective solutions. Seeks out assistance when warranted.
• Makes decisions and acts on behalf of patients/clients in an ethical manner.
• Communicates all matters related to organization effectively and promptly.

GENERAL DUTIES/EXPECTATIONS:

1.     Complete intake and admissions.

• Responsible for developing and maintaining intake materials, release forms, new admission orientation, medical records and history, data collection, and any other intake information that may be required.
• Provide reports as necessary.

2.     Facilitates intake and admission process.

• Creates an environment that is positive, welcoming, efficient and responsive to           individuals and their families.
• Orients new admissions to housing requirements prior to admission, including identification of clothing, medication, and related needs.
• Forwards admissions information The Canyon staff immediately upon approval.
• Follows up with clients not admitted, but pending, until initial admission occurs.
• Coordinates intake scheduling and Accurately and thoroughly enters admissions data    into program system

3.     Performs responsibilities according to clinical and timeliness guidelines, and assimilates and applies performance feedback as directed by management personnel.

• Meets quality expectations of accuracy, completeness, and is responsive to feedback.
• Demonstrates knowledge of admission criteria for all company programs and is able to apply such to individual patients.
• Meets quantity expectations of volume consistent with peers and relative to time in position.
• Meets timeliness expectations of completing work as scheduled, demonstrating self-paced performance and adjusting priorities as needed.
• Professionally and ethically relates to consumers and peers at all times.
• Participates in training and meets agency and licensure expectations related to training.
• Cross-trains and supports other divisions as needed or requested by supervisor.
• Self directed to provide support to colleagues as workflow allows.

CUSTOMER RELATIONS SKILLS AND PROFESSIONAL BEHAVIOR

• Represents The Canyon in a manner, which conveys a professional, courteous, caring, and cooperative attitude
• Is knowledgeable of Patient Rights and treats all patients/residents with dignity and respect in a consistent, caring manner.
• Understands need for and maintains appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources and all other contacts.
• Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families and referral sources.
• Utilizes an open, non-judgmental, non-discriminatory, professional and therapeutic approach to treatment with all patients and residents.
• Demonstrates professional behavior and interpersonal skills reflective of the company mission statement and philosophy.

General Qualifications

• Highly motivated individual;
• Ability to communicate effectively both verbally and in writing;
• Computer database skills required;
• Excellent organizational skills with ability to prioritize workload;
• Knowledge of philosophies, practices, policies and outcomes of models of treatment, recovery, relapse prevention, and continuing care for dually diagnosed populations;
• Understanding of diverse cultures and gender specific issues and ability to incorporate needs of gender and culturally diverse groups.
• Must comply with drug-free workplace guidelines.

EDUCATION/EXPERIENCE

• Bachelors or Masters Degree in a related field preferred but will substitute minimum of 5-7 years experience in the field of co-occurring treatment;
• Demonstrated experience working in a private-pay setting, working with clients seeking treatment from all areas of the country and internationally and demonstrated success in working with a diverse array of referral sources is highly desirable.
• Superior communication skills and ability to interact effectively with potential clients, family members, clinical staff and referral sources.
• Excellent organizational skills, ability to prioritize workload and work independently.

KNOWLEDGE

• Prefer knowledge of program admissions functions, psychological assessment and risk assessment, psychiatric diagnoses symptomology, chemical abuse/dependency assessment, age specific growth and development and crisis and behavior management.

ENVIRONMENTAL CONDITIONS

• Works in general office environment and hospital units/programs. Exposure to psychiatric patients who may exhibit violent/aggressive behavior. Potential for exposure to communicable diseases, blood/body fluids and other hazardous waste. General hospital environment.

PHYSICAL REQUIREMENTS

• Ability to communicate verbally, telephonically and in writing.  Physical agility to manage patients.  Push, pull and lift up to 40 pounds. Intermittent sitting, standing, walking, bending and stooping. Drug and alcohol free as evidenced by negative results of post-offer, pre-employment urine drug screen.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

Please direct all inquiries for this position to Roman Olay at roman.olay@frnmail.com.